Australia's ageing population is increasingly seeking aged care services that cater to their needs and preferences. Feedback from older people shows a strong desire to stay in their homes as long as possible, with choice and control over their care, along with clear and timely information about their options.
Consumer directions
The new Aged Care Act, taking effect on 1 November 2025, changes how services are delivered across home, community, and residential care settings. By introducing laws, it aims to ensure safety, respect, and quality of life for older people. It is supported by a Statement of Rights and a Statement of Principles outlining people’s rights within the aged care system.
While residential care homes remain important in a comprehensive care system, many older Australians are prioritising living well and choosing where they age. The new focus on wellness aims to optimise physical and mental health, while reablement services help individuals regain skills lost due to declining health or frailty.
Support at Home Program
The Support at Home program which commenced on 1 November 2025 is a major reform of in-home aged care in Australia. It replaces the Home Care Packages and Short-Term Restorative Care programs, with the Commonwealth Home Support Program to be included in 2027.
The program uses a single assessment process and provides funding based on a person’s needs and priorities, allowing them to choose from a clear list of services such as personal care, nursing, domestic help, assistive technology, and home modifications. It also includes special short-term options like the End-of-Life Pathway, which provides up to $25,000 over 12 weeks for people with a terminal diagnosis who meet the eligibility criteria.
Participant contributions for the Support at Home Program are income- and asset-tested, and providers will transition to government-set pricing from July 2026.
Ensuring a sustainable system
To maintain a world-class aged care system, the Australian Government and industry are working to ensure sustainability by encouraging investment and enhancing infrastructure and workforce development. People want to be cared for by those who have the right attitude and attributes to work with older people and have the appropriate skills to undertake the work required. Financial viability and affordability are also priorities, with contributions from those who can afford to pay helping to sustain the system.
Focus on quality and transparency
Consumers are increasingly interested in understanding the quality of care and services they can expect. The industry has responded by implementing various quality measures that offer transparent, comparable information for consumers. These measures also provide service providers with reliable data to assess performance and drive continuous improvement.
Page updated 30 October 2025