A Consumer Focus
X

A Consumer Focus

Australia's ageing population is increasingly seeking aged care services that cater to their needs and preferences. Feedback from older people shows a strong desire to stay in their homes as long as possible, with choice and control over their care, along with clear and timely information about their options.

Consumer directions

The new Aged Care Act, set to take effect in July 2025, will change how services are delivered across home, community, and residential care settings. By introducing laws, it aims to ensure safety, respect, and quality of life for older people. It will be supported by a Statement of Rights outlining people’s rights within the aged care system.

While residential care homes remain important in a comprehensive care system, many older Australians are prioritising living well and choosing where they age. The new focus on wellness aims to optimise physical and mental health, while reablement services help individuals regain skills lost due to declining health or frailty.

Support at Home Program

Effective July 2025, the Support at Home Program (182kb pdf) will introduce a clear service list, making it easier for older people and providers to understand available services. The list will include clinical care (such as nursing and physiotherapy), support for independence (such as personal care, respite, transport and social support), and help with everyday living (such as cleaning, meals delivery, and gardening)

Ensuring a sustainable system

To maintain a world-class aged care system, the Australian Government and industry are working to ensure sustainability by encouraging investment and enhancing infrastructure and workforce development. People want to be cared for by those who have the right attitude and attributes to work with older people and have the appropriate skills to undertake the work required. Financial viability and affordability are also priorities, with contributions from those who can afford to pay helping to sustain the system.

Focus on quality and transparency

Consumers are increasingly interested in understanding the quality of care and services they can expect. The industry has responded by implementing various quality measures that offer transparent, comparable information for consumers. These measures also provide service providers with reliable data to assess performance and drive continuous improvement.


Page updated 29 October 2024
 

  • Find out more