Charter of Aged Care Rights

Charter of Aged Care Rights

The Charter of Aged Care Rights came into effect on 1 July 2019. It provides the same rights to all consumers, regardless of the type of Australian Government funded care and services they receive. The new Charter makes it easier for consumers, their families, carers and representatives to understand what they can expect from an aged care service. The Charter focusses on 14 high-level consumer rights, in particular, the right to:

  • safe and high quality care and services
  • be treated with dignity and respect
  • have my identity, culture and diversity valued and supported
  • live without abuse and neglect
  • be informed about my care and services in a way I understand
  • access all information about myself, including information about my rights, care and services
  • have control over and make choices about my care, personal and social life, including where the choices involve personal risk
  • have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  • my independence
  • be listened to and understood
  • have a person of my choice, including an aged care advocate, support me or speak on my behalf
  • complain free from reprisal, and to have my complaints dealt with fairly and promptly
  • personal privacy and to have my personal information protected
  • exercise my rights without it adversely affecting the way I am treated.

Page created 25 June 2019