What can my organisation do?
Providing a homely or personalised physical environment may be of great comfort particularly if it allows family or friends to stay close to an older person receiving palliative care.
Use these suggestions to create a dementia-friendly environment (186kb pdf) for people receiving care at home or in a residential aged care facility.
Use the Australian Commission on Safety and Quality in Health Care guide on Identifying goals of care which includes a description of goal setting tools.
Provide communication skills training for staff so that staff feel more attuned to recognising the person’s needs and confident in talking to patients, families and carers and addressing their emotional and social needs.
Consider including a Goals of Care Plan in each admission process as part of a defined management plan. The management plan should also include a plan for regular review of the goals of care, and the review under certain conditions (such as but not exclusively a hospital admission, notable functional decline or incomplete recovery from an infection or a fall…).
Inclusion of pastoral care within palliative care networks is important in attending to the spiritual needs of palliative care recipients – refer to the National Guidelines for Spiritual Care in Aged Care.
Creation of a lending facility for equipment such as mobility aids, hearing loops and electronic equipment e.g. tablets / computers, may assist socially isolated palliative care recipients.
Consider the Compassionate Community movement.
Ensure Advance Care Plans are readily accessible in notes and records, so care provision is in line with the person’s wishes and preferences, which can provide both quality and dignity at the end of life.