What we know
Clear communication is an essential ingredient of quality palliative care. Good end-of-life communication involves the ability to both give and receive information at a time where strong emotions and stress can affect even the most experienced clinician. For health professionals, having as much information as possible from the patient is vital to ensure any plans and decisions are inclusive and that staff are advocating appropriately for them. Ongoing refresher training can help palliative care staff to improve their skills in discussing end-of-life (EoL).