What it is: Some people may have specific care needs related to their cultural or linguistic (language) background, sexuality, religious or faith beliefs, life circumstance or location. People may identify with one or more of these attributes.
Why it matters: Culture is not just about language, ethnicity or nationality. It is also about identity and relationships, and shared (sometimes painful) experiences.
Events early in life may significantly affect health and wellbeing in later life. Understanding the person’s circumstances is an important part of person-centred care.
What I need to know: There are many recognised specific groups in aged care which include people who:
It is important to be aware of people’s privacy and know who you may share information with.
Everyone is a unique person with their own life and life story. Some issues are complex, you may or may not be able to help them. If you have concerns talk with nursing/supervisory staff.
If you are uncertain about a person’s culture, beliefs or specific needs, ask questions in a respectful way, for example ‘Good morning Mrs xxx, could I ask you about something?’
Ask ‘Are there religious or cultural practices that affect the way you wish to be cared for?’ or ‘Is there anything I need to know about you and your preferences in order to care for you?’
When meeting someone I will be caring for how do I respectfully understand their specific needs?
Sometimes in caring for people we learn things about them which do not affect their care. How can I respect their care yet address things that I have learnt that are of concern?
See related palliAGED Practice Tip Sheets:
Anxiety
Continuity of Care
Psychosocial Assessment and Support
For references and the latest version of all the Tip Sheets visit Practice Tip sheets for careworkers
CareSearch is funded by the Australian Government Department of Health, Disability and Ageing. Updated July 2022
Please be advised the palliAGED website will be temporarily unavailable due to maintenance between 8.30AM - 10.30AM ACDT on Friday 19 September 2025. We apologise for any inconvenience.