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Sector News

This section will keep you up to date with news in the palliative care sector. Please note that the links below were current at the time of posting, however links may become obsolete as websites update their content.


Aged Care Provider Portal update

Providers can now use Services Australia's Aged Care Provider Portal (ACPP) to manage more administrative functions for Support at Home, residential aged care and transition care, including:

  • submitting additional aged care forms
  • completing a wider range of tasks
  • uploading supporting evidence for 'Late Reporting of Care Recipient Events'
  • uploading documents under a new category 'Document lodgement authorised by Services Australia'
  • updating 'A' user contact details.
Posted: 14/04/2026

National Fuel Security Plan from the Australian Government

The Prime Minister address to the nation regarding fuel supply and cost pressures caused by the conflict in the Middle East. The National Fuel Security Plan is in place to respond to the impacts to the aged care providers services and workers, particularly in regional areas.
 

For aged care providers
Providers experiencing immediate service impacts can contact their local Department of Health, Disability and Ageing network office for support:

Support for older people receiving aged care
Please contact My Aged Care for assistance on 1800 200 422 for any support.

Posted: 14/04/2026

caring@home: Care worker resources for community aged care

caring@home will launch a tailored suite of resources for care workers supporting the Support at Home program in June 2026.

These adapted resources are designed to equip care workers with the knowledge and confidence to support people at the end of life, as well as their families, in a home setting.

Posted: 30/03/2026

Consultation Paper on the Pricing Framework for Australian Support at Home Aged Care Services 2027–28.

IHACPA has released the consultation paper on the pricing framework for Support at Home services. They are seeking feedback and comments from providers and workforce, participants, families and carers and any with an interest in aged care. The focus for feedback for this consultation includes enhancing future cost collections to better support participation, understanding cost pressures and supporting data, and the differences in provider cost pressures between the Commonwealth Home Support Program and Support at Home. Submissions are open until 5pm AEST Friday 10 April 2026.

Posted: 16/03/2026

Progress on reform of palliative care in aged care (313kb pdf)

The Inspector-General of Aged Care’s report notes that while current reforms are positive, they have not delivered the level of change recommended by the Royal Commission. More work remains to be done.

 

Posted: 19/02/2026

2026 Resident Experience Survey has started

The experiences of older people living in aged care provide important insights into the quality of services they access. The Residents’ Experience Survey (formerly known as the Consumer Experience Interviews) enables residents to share their views on the quality of care and services they receive.

The 2026 survey is now underway, with at least 20% of residents in each aged care home randomly selected to participate. The feedback collected supports service improvement and contributes to an aged care home’s Star Rating, helping older people and their families make informed choices.

 

Posted: 5/02/2026

Sector resources overview - Aged Care Act 2024

This plan gives an overview of the resources, grouped by topic, the Aged Care Quality and Safety Commission has published to help the aged care sector prepare for the new Aged Care Act.

 

Posted: 18/11/2025

Call for expressions of interest: Pilot testing medication management quality indicators

The University of South Australia is seeking interest from residential aged care providers to participate in a 12-week pilot study (commencing in early 2026). It will test the feasibility and usability of a series of medication management quality indicators from the PHARMA-Care National Quality Framework (4.86MB pdf) that has been recently launched. Residential aged care homes that have the residential medication management review (RMMR) or the on-site pharmacist (ACOP) model are eligible to participate. Participating aged care homes will be provided with training, resources and ongoing support. Remuneration will be offered to RACHs for participation. Feedback from RACHs through the pilot will help ensure the indicators are effective in improving medication safety and quality in aged care settings. For more information about the project and to express interest in participating, please visit the PHARMA-Care project website or contact A/Prof Janet Sluggett (project lead) via email: ALH-PHARMA-Care@unisa.edu.au.

Please send your expression of interest by Friday 19 December 2025.

 

Posted: 14/11/2025

Dementia in Australia

The Dementia in Australia report captures the latest data and information on dementia in Australia. The report shows that there were around 425,000 people living with dementia in Australia in 2024, equivalent to 16 people with dementia per 1,000 Australians. The number of people living with dementia is expected to more than double to over 1 million by 2065 due to Australia’s growing and ageing population. In 2023, dementia was the leading cause of death in Australia, with 17,400 deaths (or 9.5% of all deaths), an increase from 8,500 deaths in 2009.

 

Posted: 3/11/2025

New transition factsheets available

The Department of Health, Disability and Ageing has released new support documents to help providers as they transition to the new aged care system. The following documents have been released

  • Information for providers regarding the new Support at Home service agreements includes links to a template for establishing a service agreement, information on the transition to new agreements, participant contributions and pricing.
  • A key messages document for older people currently receiving support through a home care package and who are transitioning to Support at Home on 1 November.
  • The department has also published the policy on submitting a complaint about a registered supporter to the System Governor and the possible outcomes of the complaint-making process.
  • The policy on information sharing requirements relating to registered supporters has also been published in anticipation of the Act commencement.
  • A factsheet on how residential care providers can prepare for success in a competitive market has been made available.
  • Two factsheets on changes to how residential care places are being allocated to better embed choice and control for older people. One is for providers and one is for consumers.
Posted: 29/10/2025
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