What we know

Advocacy is a process of supporting and enabling people to express their opinions and concerns, to access information and services, to defend and promote their rights and responsibilities, and to explore choices and options.

The core aim of aged care advocacy is to support those who are vulnerable or ‘hard to reach’ or who have complex needs. A person may advocate for himself or for herself or an advocate may undertake this. Education and information sessions on consumer rights can often result in consumers seeking advocacy assistance.

What can I do?

Give my resident or client a copy of How aged care advocacy can help you factsheet produced by the Aged Care Complaints Commissioner.

Provide clients or residents with contact details of services who provide advocacy support. Contact details can be found on MyAgedCare.


What can I learn?

Become familiar with the Charter of Care Recipients' Rights and Responsibilities - Home Care and Charter of Care Recipients' Rights and Responsibilities - Residential Care. These documents outline the rights and responsibilities of care recipients including national Aboriginal and Torres Strait Islander Flexible Aged Care services.

View How the Aged Care Complaints Commissioner can help you, Aged Care Complaints Commissioner.


What can my organisation do?

Promote the role of advocacy. The Aged Care Complaints Commissioner has a variety of resources for staff and for consumers.  

Ensure that staff, clients or residents are aware of services provided by organisations. MyAgedCare has contact details for each state and territory.

Run a training sesssion or invite an advocacy group to provide a session in the facility.

Page updated 29 March 2018