What can I do?
Make sure older people and their families know about the role of the Aged Care Quality and Safety Commission. Phone: 1800 951 822
Make sure that older people and their families know the correct contact details for organisations in each state or territory that can help with concerns of abuse or neglect. My Aged Care has links to these organisations.
Make sure that the person and their family knows about the Charter of Aged Care Rights.
Direct and legal interventions such as taking the abused person away from an abusive situation, may not be the optimal response. In some cases, mediation and support services could resolve the problem. Any intervention should be carefully planned and monitored, tailored to the best interest of the older person.
Be aware of cultural differences in families’ attitudes, expectations of duty of care, and the understanding of the level of respect and attention that an older people should receive. These may determine a family carer’s perception of neglect or abuse, their ability to care, and their willingness to seek help when caring for an older relative.