What can my organisation do?
Direct the person to information and legal representation on ‘Enduring power of attorney’ in the event a proxy decision maker will be required.
Scheduling time for meetings with the family regarding end of life care planning - written guidance may reduce conflict or burden in decision making for family members (Advance Care Planning).
Having a list of support groups or interventions run by the health service or local groups may be useful in re-directing families suffering from distress and conflict.
Offer professional development activities around conflict management. In scenarios where the conflict is becoming distressing, should consider using a mediator or professional service to counsel the family and assist in positive communication strategies.
Offer staff mentoring or facilitate time to debrief with team members to promote staff self-care. The palliAGED Self-Care Plan can help.